Communication Exchange - Services

OnRamp is the answer for businesses needing a call center solution. OnRamp provides access to round-the-clock, 365 days a year message delivery for businesses to improve their accuracy, efficiency and quality. Our highly trained customer service representatives combined with state-of-the-art telecommunications equipment help us to keep you in touch with your customers, suppliers, and others, day or night, saving your office time and money.

Answering
OnRamp goes beyond the basic function of communication dispatch. Each message is documented with a date and time stamp, and the same documentation is applied for each attempt to relay the message. Messages, both digital and voice, are recorded and safeguarded in data archive for seven years to enhance quality control, accountability, and accessibility.

Remote Receptionist/Virtual Office
Did your receptionist/secretary call in sick at the last minute? You may not be short staffed at all!! OnRamp can handle some or all of your daytime calls and take messages, which can be called to a private line, emailed or faxed. By your protocols, the caller can also be connected to a nurse, scheduler, administrator, etc. without the caller knowing they are speaking with an off site answering service.

Call Overflow Management
Our staff can handle overflow calls when all your lines are busy so you never miss another incoming call. When all of your lines are busy, overflow answering forwards calls to our customer service representatives to answer the call without any delay or interruption in service. Your patients will never know that they are not speaking with someone in your office.

Appointment Confirmation
Let our friendly operators contact your patients to remind them about their upcoming appointments. Or, let our automated system contact your patients. The automated system works with any scheduling program, provides detailed reports online 24/7, and saves hours of your staff's time on a daily basis. Response options include: confirm, cancel, leave message, or speak to a live operator. The program is fully customizable and allows its users to choose what time the calls will be made, adjust the level of volume for elderly patients, and program your office's caller ID number so it appears that the call is coming from your practice!

Our Appointment Confirmation System is just another service from OnRamp that helps turn your call center into a profit center.

Check Messages Online
Login to our secure website 24 hours a day to access your message history. You may then print them for your records when necessary.

Personal Voice Mail
Voice mail is ideal for messages that need to be delivered accurately but not necessarily received immediately. Voice mail delivery provides unparalleled access to detailed messages that can be retrieved at your convenience.

Corporate Voice Mail
This "enhanced" voice mail service allows you complete control, (including customized auto attendant) for call routing and message notification to cell phone or pager. This service adds caller ID, time of day greeting, .wav file email notification and caller transfer to your office, home or cell phone.

Additional services from OnRamp Communications Exchange to help you grow your business and save time and money...

Automated Job Applicant Screening
Don't have time to interview?? Our voice mail system is capable of a question/answer survey over the phone that will screen potential applicants and evaluate their answers based on the protocol you decide. The system will then email the conversation to you via a .wav file.

Online Appointment Scheduling
We are able to implement your schedule on line so both your staff and ours can access, schedule and maintain your schedule. We can also send reminders to your clients via email to remind them of their appointment.

Unified Messaging
One number for you to provide to everyone - for business, family or friends - and it follows you wherever you go. Let us help simplify your communication needs.

Meeting & Class Registration
OnRamp will be happy to take your reservations for your next meeting or business seminar, including RSVP. Then, we can call and confirm attendance to ensure a successful meeting.

Order Entry
Have one of OnRamp's customer service representatives take orders for your products and services. We can verify and process your clients credit card information at the time of the order.

Intelligent Call Scripting
This allows our staff to state exactly what you want communicated to your callers, word for word. We can perform as well as your own hand picked staff!

Customer Satisfaction Survey
Would you like to know if your clients are happy with your business? Let us find out on your behalf. We will call clients on an ongoing basis if they are long-term clients, or after you finish a project to guage their satisfaction. This allows you to be on top of any issues and ensure client satisfaction. Caring at this level allows you to surpass your competitors!