Medical Communications - Services

OnRamp is a complete 24/7 physician answering service for medical practices that need accurate and effective communication and messaging. OnRamp serves as an extension of your practice by representing you in a professional manner not only to your patients, but your referring physicians as well. Our highly trained staff, combined with state-of-the-art equipment help you stay in touch with your patients and other callers, day or night, saving your office time and money.

Answering
OnRamp goes beyond the basic function of dispatching calls. Each message is documented with a date and time stamp for each attempt to relay the message. Messages, both written and voice are recorded and safeguarded in data archive for seven years to enhance quality control, accountability, and accessibility.

Remote Receptionist/Virtual Office
Did your receptionist/secretary call in sick at the last minute? You may not be short staffed at all!! OnRamp can handle some or all of your daytime calls and take messages, which can be called to a private line, emailed or faxed. By your protocols, the caller can also be connected to a nurse, scheduler, administrator, etc. without the caller knowing they are speaking with an off site answering service.

Translation Available in 180 Languages
OnRamp provides very cost effective translation for your callers if requested in 180 different languages 24 hours a day! It is simply accomplished by asking the caller to hold for a very brief period, usually under 30 seconds. We then take the callers message as a three way call with a totally HIPAA compliant medical interpreter assisting. We can hold both the caller and the person providing the translation on the line while connecting the physician to the call if requested in order for the physician to speak with the patient.

Call Overflow Management
Our staff can handle overflow calls when all your lines are busy so you never miss another incoming call. When all of your lines are busy, overflow answering forwards calls to our customer service representatives to answer the call without any delay or interruption in service. Your patients will never know that they are not speaking with someone in your office.

Appointment Confirmation
Let our automated system contact your patients to remind them about their upcoming appointments. The automated system works with any scheduling program, provides detailed reports online 24/7, and saves hours of your staff's time on a daily basis. Response options include: confirm, cancel, leave message, or speak to a live operator. The program is fully customizable and allows its users to choose what time the calls will be made, adjust the level of volume for elderly patients, and program your office's caller ID number so it appears that the call is coming from your practice! For more information on Appointment Confirmation services, please contact our sales staff at 888/290.9730.

Check Messages Online
Login to our secure website 24 hours a day to access your message history. You may then print them for charting purposes when necessary.

Additional services from OnRamp Medical Communications to further help manage your practice and save time and money...

Unified Messaging
One number for you to provide to everyone – for business, family or friends – and it follows you wherever you go. Let us help to simplify communication needs.

Meeting & Class Registration
OnRamp will be happy to take your reservations for your next medical meeting or business seminar, including RSVP. Then, we can call and confirm attendance to ensure a successful meeting.

Online Appointment Scheduling
We are able to implement your schedule on line so both your staff and ours can access, schedule and maintain your schedule. We can also send reminders to your patients via email to remind them of their appointment.

Intelligent Call Scripting
This allows our staff to state exactly what you want communicated to your callers, word for word. We can perform as well as your own hand picked staff!